Company details

A key role

Our Citadines Toison d'Or Brussels hotel residence, located just a short walk from the Palais de Justice, is looking for an experienced, passionate, and motivated individual to manage day-to-day operations, in support of the residence manager.

Why join us?

• Join a major international group (The Ascott Limited) present in more than 200 cities worldwide and 30 countries in Asia-Pacific, Central Asia, Europe and the Middle East and representing 790 residences and hotels through its 14 brands.
• Contribute to the development of Citadines, a pioneer in the aparthotel sector, which now has almost 160 3- and 4-star residences in major cities.
• Grow with a motivated team that's proud of its brand.
• Join a company with many international opportunities due to its strong growth.
• Autonomy, human management and relationships based on trust, a desire to develop long-term relationships with customers, a caring atmosphere and respect for employees.
• Your future line manager is Ignacio, a dynamic young executive who gives his staff autonomy.

Function

Every day, you will be required to:

• Supervise and manage operational teams: reception, housekeeping and maintenance.
• Monitor the residence's HR processes: payroll management, staff recruitment, annual appraisal interviews.
• Work with the residence's Revenue Manager, manage the pricing strategy to be implemented and be proactive in optimizing it,
• In agreement with the Sales Department, develop and implement the residence's sales policy and contribute to the local roll-out of the Group's sales and marketing plans.
• Participate in Reception shifts for complex requests or complaints,
• Manage and oversee the work of the various in-house teams,
• Ensure the proper dissemination of information within the residence and arbitrating any disputes,
• Replace the Residence Manager in case of absence,
• Ensuring compliance with hygiene, maintenance and safety procedures.

Profile

What qualities and skills are required?

• Do you have at least 2 years' successful experience in a similar position in a hotel residence or traditional hotel?
• Do you have real team management skills and a perfect command of English and French?
• Do you have a keen sense of business and a good understanding of revenue-generating operations?

If you meet all these qualifications, we encourage you to apply!

Why a career with us?

In a few words, The Ascott Limited is:

• A Singaporean group, international leader in accommodation,
• The hotel sector, but with a different concept (Appart'Hotel),
• Tailor-made support, career development and geographical mobility,
• Events and a dynamic corporate social network,
• Our employees come from diverse age groups and backgrounds

Offer

You'll enjoy the following benefits:

• Permanent contract (no freelance)
• Contract with executive status and flexible working hours of 38 hours per week
• Meal vouchers €8 per day
• Hospital insurance (DKV)
• Eco cheques worth €250 a year
• Salary range depending on profile + Bonus
• Training, internal recognition and exchange programmes within the Group
• etc.